Policies


SHIPPING:

DOMESTIC - rates are for the lower 48 states and are an average. In a few cases additional shipping is required (i.e. heavier than expected or larger boxes) in this case we will send an additional invoice.

Alaska, Hawaii, US territories and APO addresses may require additional shipping, we will send an invoice prior to shipping.

INTERNATIONAL - is bases on package size and weight, some countries require additional shipping, in this case we will send an additional shipping for the difference prior to sending the package.

CUSTOM FEES/DUTIES - We are not responsible for custom fees and/or duties for packages. This is applied per country and every country is different.

 

 

RETURNS/EXCHANGES:

There are no returns or exchanges, this helps to make sure our products are new (unless marked as used or vintage) and is in the best shape possible for all our customers.

 

 

DAMAGED GOODS:

If an item arrived damaged please contact us within 24 HOURS of receiving your package. Email us with images at hello@luneberry.com so that we may report it to FedEx or USPS and see if a case can be filed.

 

 

READY TO SHIP VS. PREORDER:

RTS (Ready to ship) will ship within 10 business days, in most cases sooner.

Preorder please refer to the individual listing.

If you need an order immediately, please do not hesitate to contact us, in most cases we can accommodate to make sure your order arrives in a timely manner for your session or deadline.