Policies

SHIPPING

  • DOMESTIC - rates are for the lower 48 states and are an average. In a few cases additional shipping is required (i.e. heavier than expected , larger boxes, multiple boxes) in this case we will send an additional invoice.
  • Alaska, Hawaii, US territories and APO addresses may require additional shipping, we will send an invoice prior to shipping.
  • INTERNATIONAL - is bases on package size and weight, some countries require additional shipping, in this case we will send an additional shipping for the difference prior to sending the package.
  • CUSTOM FEES/DUTIES - We are not responsible for custom fees and/or duties for packages. This is applied per country and every country is different. 

 

PACKAGE LOST OR STOLEN

Once packages have shipped our shop, an email is automatically sent to you with tracking details. Please keep track of your packages and know when they will be delivered. We are NOT responsible for packages lost or stolen. If a package is missing, please contact the shipping company IMMEDIATELY with your tracking information so they may be able to locate the package(s).

 

TURN AROUND TIME 

  • In most cases we ship within 1-2 business days if all items are ready to ship (RTS). Should you need an item IMMEDIATELY for a upcoming session, please send a chat request or email at hello@luneberry.com
  • In large restockes we may take 7-14 business days to ship an order due to volume of orders.
  • BFCM is our biggest day of the year, please expect longer shipping times as we process a large volume of orders.

 

RETURNS/EXCHANGES:

There are no returns or exchanges, this helps to make sure our products are new (unless marked as used or vintage) and is in the best shape possible for all our customers.

 

DAMAGED GOODS /  MISSING ITEMS:

  • DAMAGED - If an item arrived damaged please contact us within 24 HOURS of receiving your package. Email us with images at hello@luneberry.com so that we can see if a case can be filed with the shipping company. This is very time sensitive.
  • MISSING / INCORRECT ITEMS - Well, its true, we are humans and mistakes can happen from time to time. If you are missing an item or got an incorrect item, we truly apologize! Please email us within 24 HOURS of receiving your order with images of everything you received at hello@luneberry.com so that we can take care of it.

 

READY TO SHIP VS. PREORDER:

RTS (Ready to ship) will ship within a few business days, in most cases sooner.

Preorder please refer to the individual listing.

If you need an order immediately, please do not hesitate to contact us, in most cases we can accommodate to make sure your order arrives in a timely manner for your session or deadline.

 

COLOR VARIATIONS:

We do our best to showcase our products as close as possible to the actual color, however, screen resolutions, calibrations, desktop vs cell phone, etc will all vary.  In use photographer's images are subject to the individual's editing style and therefore may change the final color of the product to suit their style.